Shipping & Returns Policy

Your satisfaction is our priority. Here's everything you need to know about shipping and returns.

📦 Shipping Information

Clothing Shipping

✅ FREE SHIPPING on all domestic orders!

Fulfillment Time: 2-5 business days

Each piece is delicately crafted with attention to detail. Some items are hand-made to order, which ensures exceptional quality but may require additional time.

Standard Shipping: 5-7 business days (FREE domestically)

⏰ Please Note:

Due to the artisanal nature of our products, fulfillment times may occasionally extend beyond the estimated timeframe. We appreciate your patience as we ensure each piece meets our quality standards.

Music Downloads

Delivery: Instant digital download after payment confirmation

Access: Download links sent to your email immediately

File Formats: High-quality MP3, WAV, and FLAC available

Licensing: Usage rights documentation included with download

📍 Shipping Locations

Domestic (US): All 50 states - FREE SHIPPING

International: Canada, UK, EU, Australia (shipping rates calculated at checkout, customs fees may apply)

Expedited International: Available for Luxury tier customers

🔄 Returns & Exchanges

Clothing Returns

Return Window: 30 days from delivery date

Condition: Items must be unworn, unwashed, with original tags

Return Shipping: FREE return labels provided

Refund Processing: 3-5 business days after we receive your return

Exchanges: FREE size/color exchanges within 30 days

Luxury Tier Benefit:

Extended 60-day return window and priority processing

Music Returns

Digital Products: Due to the nature of digital downloads, music purchases are generally non-refundable

Quality Issues: If you experience technical problems with your download, contact us within 7 days for a replacement

Wrong Purchase: Contact us within 24 hours if you purchased the wrong track

Custom Songs: 100% satisfaction guarantee - we'll work with you until you're completely happy

📋 Return Process

Step 1

Contact Us

Email support@aitabs.shop or use our contact form

Step 2

Get Return Label

We'll email you a prepaid return shipping label

Step 3

Ship It Back

Package securely and attach the return label

Step 4

Get Refunded

Refund processed within 3-5 business days

⚠️ Important Notes

Non-Returnable Items

Items worn, washed, or damaged by customer
Items without original tags or packaging
Digital music downloads (except for technical issues)
Custom or personalized items (unless defective)

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately with photos. We'll provide a full refund or replacement at no cost to you, including return shipping.

International Returns

International customers are responsible for return shipping costs unless the item is defective. Customs fees are non-refundable.

Questions About Shipping or Returns?

Our customer service team is here to help with any shipping or return questions.

Response time: Within 24 hours